Shipping & Delivery Policy

Last updated: 2026

At The Anime Otaku, we want your order to reach you safely and as quickly as possible. This policy explains our delivery options, processing times, shipping charges and what happens if there is a problem with your delivery.

1. Where We Deliver

We deliver throughout the United Kingdom and to selected international destinations.

Available delivery options and charges will be shown at checkout based on your delivery address and the products in your order.

If delivery is unavailable to your location, you will normally be unable to select that destination during checkout.

2. Order Processing

Orders are normally processed Monday to Friday, excluding UK public holidays.

We aim to dispatch in-stock orders within 2-3 working days after payment has been successfully processed.

During particularly busy periods, including new releases, promotions, Black Friday and Christmas, processing may take slightly longer.

Processing time is separate from the delivery time shown for your selected shipping service.

3. UK Delivery

Depending on availability at checkout, we may offer:

• Standard Delivery: Typically 3–5 working days after dispatch.
• Express Delivery: Typically 1–2 working days after dispatch.

Available services and estimated delivery times will be displayed at checkout.

Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise.

4. International Delivery

We ship to selected international destinations.

International delivery times vary depending on the destination, delivery service and local customs procedures. Available services and estimated delivery times will be displayed at checkout where possible.

International orders may take longer to arrive due to customs clearance or circumstances outside our reasonable control.

5. Shipping Charges

Delivery charges are calculated at checkout and may vary depending on:

• your delivery destination;
• the size and weight of your order; and
• the delivery service selected.

You will be shown the applicable delivery charge before completing your purchase.

6. Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to become active on the carrier's system.

7. Packaging

We take care when packaging orders, particularly manga, figures, collectibles and other products where condition is important.

If your order arrives damaged, please contact contact@theanimeotaku.com as soon as reasonably possible with your order number and photographs of the item and packaging where available.

Photographs help us investigate damage and resolve your issue more quickly but do not affect your statutory rights.

8. Split Shipments

Where an order contains multiple products, we may occasionally dispatch items separately.

If we split your order, you may receive more than one parcel or tracking number. We will not charge you additional delivery fees solely because we have chosen to split your shipment.

9. Pre-Orders

Products sold as pre-orders will normally be dispatched once stock is received from the manufacturer or distributor.

Release and arrival dates for pre-order products are estimates and can change. Delays by manufacturers, licensors, distributors, customs or international freight may affect the expected date.

If your order contains both in-stock and pre-order products, the dispatch arrangements shown at checkout or on the relevant product page will apply.

Please see our Terms & Conditions for further information about pre-orders and cancellations.

10. Customs, Import Duties & Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated as included during checkout, these charges are not included in our delivery charges and are the customer's responsibility.

Customs requirements vary between countries. We recommend checking applicable local requirements before ordering.

We are not responsible for delays caused by customs authorities, although your statutory rights remain unaffected.

11. Missing or Delayed Orders

If your order has not arrived within the expected timeframe, please check your tracking information first.

If the tracking information does not resolve the issue, contact us at contact@theanimeotaku.com with your order number.

We will investigate the delivery with the carrier and, where the parcel is confirmed as lost or we are otherwise required to do so, arrange an appropriate replacement or refund.

Our responsibility for goods during delivery is governed by applicable UK consumer law. We do not transfer responsibility for a lost parcel to you simply because the carrier has misplaced it.

12. Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to amend the address if the order has not already been processed or dispatched, but we cannot guarantee that changes will be possible.

If an order is returned to us because an incorrect or incomplete address was supplied, we may ask you to pay the reasonable cost of re-delivery.

13. Missed Deliveries & Uncollected Parcels

If a delivery attempt is unsuccessful, the carrier may attempt redelivery, leave the parcel at an appropriate location where permitted, or direct you to a collection point.

It is your responsibility to follow the carrier's instructions and collect the parcel within the stated timeframe.

If a parcel is returned to us because it was not collected or delivery was repeatedly unsuccessful, we will contact you regarding the available options. Reasonable re-delivery charges may apply where appropriate.

14. Delivery Restrictions

Some products or destinations may be subject to carrier, customs, legal or logistical restrictions.

If we discover after you order that we cannot deliver an item to your address, we will contact you and provide an appropriate refund for any products we cannot supply.

15. Risk During Delivery

We remain responsible for goods until they are delivered into your physical possession or the possession of a person you have identified to receive them, except where applicable law provides otherwise.

If you independently arrange for a carrier that we did not offer as a delivery option, responsibility may transfer differently under applicable consumer law.

16. Contact Us

If you have a question about your order or delivery, please contact:

The Anime Otaku Ltd
Email: contact@theanimeotaku.com

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.